Njoi Privacy Policy | Njoi Authorized Retailer No Worry Forever Sdn Bhd

Privacy Policy

1. STATEMENT 1.1 The following statement explains the Privacy Policy ("this Policy") of No Worry Forever Sdn Bhd (1620682-H), an authorized retailer for Njoi, regarding the personal information collected about you. Upon registration and from time to time, you will be asked to submit personal information about yourself (e.g., name, contact details, email address) in order to use our services. By providing us with your details, you enable No Worry Forever Sdn Bhd to provide you with its services located at njoimalaysia.com.my. We will treat such personal information in accordance with this Policy.

1.2 Our services are provided to you subject to our Website Terms of Use & Notices and in accordance with the laws of Malaysia. No Worry Forever Sdn Bhd acts in accordance with current Malaysian legislation on personal information protection and aims to meet current Internet best practices.

1.3 The term "Authorised Third Parties" describes our principals (such as Njoi/Astro), contractors, agents, and third-party suppliers with whom No Worry Forever Sdn Bhd enters into agreements in order to provide our services and process your subscriptions.

By submitting your information, you consent to the use of your personal information collected by us, in the manner set out in this Policy.

2. CHANGES TO THIS POLICY 2.1 No Worry Forever Sdn Bhd may revise and update this Policy at any time. When we post changes to this Privacy Policy, the updated version will be reflected on our websites. You should periodically review this Policy for changes. Your continued use and access of our services will mean you accept those changes.

3. USERS UNDER 18 3.1 Our websites and services are not directed at parties under 18 years of age. If you are under 18, please get your parent/guardian's permission beforehand whenever you provide personal information to us. Users without this consent are not allowed to provide No Worry Forever Sdn Bhd with personal information.

4. THE TYPE OF INFORMATION WE COLLECT Personal Information Collection 4.2 No Worry Forever Sdn Bhd collects and uses your personal information (e.g., your name, postal address, date of birth, gender, telephone numbers, email address, and payment information) only with your knowledge and consent when you use our websites, make product and service enquiries, apply for Njoi/Astro subscriptions, or respond to communications from us.

4.3 When you request pages from our website servers, they automatically collect some information about your preferences, including your IP address. We use this to diagnose problems with the websites, administer the platforms, and for the purposes set out in Section 5 below.

Non-personally Identifying Information 4.4 We automatically collect aggregate and demographic information about the use of our websites, including page visits, duration, and click-stream activities. This helps us provide you with a more customized service and experience.

Third Party Information 4.6 No Worry Forever Sdn Bhd does not permanently store third-party information save for the purposes of accounting, billing, record keeping, subscription processing with Njoi, or unless required by law.

5. USE OF YOUR PERSONAL INFORMATION 5.1 Your personal information will be used by No Worry Forever Sdn Bhd or Authorised Third Parties in support of the purposes stated at the time it was given, and/or for the following reasons: 5.1.1 To process and submit your Njoi/Astro subscription applications to our principal providers. 5.1.2 For customer administration and technical support. 5.1.3 Finance and marketing operations and activities, including credit control services. 5.1.4 In compliance with any regulatory, statutory, or legal obligation imposed on us by any relevant authority. 5.1.5 To detect and prevent fraudulent activity. 5.1.6 To verify and process payment when you purchase goods and services from us. 5.1.7 To send you information, promotions, and updates, including marketing and advertising materials related to our goods and services.

5.2 If No Worry Forever Sdn Bhd wishes to use your personal information for new purposes, we will offer you the means to consent to those new purposes.

6. DISCLOSURE OF YOUR PERSONAL INFORMATION 6.1 No Worry Forever Sdn Bhd will not sell or rent your personal information to third parties. Except as provided herein, we will not disclose personal information about you to any third party without your consent.

6.2 We must work with Authorised Third Parties, specifically Njoi/Astro, to process your service applications and subscriptions. In such situations, we will share your personal information as necessary for these entities to activate and maintain your service. By using our websites to apply for these services, you consent to this disclosure.

6.3 We may also disclose your personal information to comply with court orders or directives from authorities investigating any alleged offence.

7. LINKS TO OTHER WEB SITES 7.1 Our websites may contain links to other websites (including the official Njoi and Astro platforms). No Worry Forever Sdn Bhd is not responsible for the privacy practices or the content of such external websites. You should review the privacy policies of those websites when you visit them.

8. COOKIES 8.1 When you enter our websites, your computer will automatically be issued with a cookie to track traffic flow and enhance your browsing experience. 8.2 You may set your computer to accept all cookies, notify you when a cookie is issued, or decline cookies. Declining cookies may limit certain personalized services. 8.3 We use cookies to save passwords, track frequency of use, analyze visitor profiles, and personalize content and promotions.

9. THIRD-PARTY COOKIES 9.1 We may use third-party advertising companies to serve ads. These companies may place unique cookies on your computer. No Worry Forever Sdn Bhd has no access to or control over third-party cookies. If you wish to opt-out, you will need to visit the respective third-party websites.

10. OPTING-OUT, CHANGE, UPDATE OF AND ACCESS TO YOUR INFORMATION 10.1 You will be given the opportunity to 'opt-out' of having your information used for marketing purposes. If you do not wish to receive promotional updates, you may opt-out by contacting us directly. 10.2 You can contact us at any time to obtain details of the personal information we hold about you or to update your records.

11. SECURITY 11.1 The Internet is not a completely secure medium. No Worry Forever Sdn Bhd cannot accept responsibility for any unauthorised access or loss of personal information beyond our reasonable control. 11.2 We have implemented reasonable security policies and technical measures to protect your information from unauthorised access, improper use, or disclosure. 11.3 Personal information is stored securely, and only authorized personnel have access to it.

12. TRANSFERRING YOUR INFORMATION OUTSIDE OF MALAYSIA 12.1 It may be necessary to transfer your personal information to service providers located outside Malaysia (e.g., server hosting). We will take steps to ensure your privacy rights are respected in accordance with this Policy.

13. CONTACTING NO WORRY FOREVER SDN BHD 13.1 If you have any questions about this Policy or your dealings with our websites, please contact us via WhatsApp at: 0149649801.